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Eric Heydemann

EricITwiz@gmail.com

 

 

10 IT CERTIFICATIONS – All Current

Cisco Cert#:  CSCO12086098	CompTIA Cert#: COMP001020354384	ISC2 Cert #: 443411
CCNP-Voice / CCVP - 2013	Project+
CCNA: Voice	Security+
CCNA: Security	Network+
CCNA: Route/Switch	A+
CCENT
CCIE (passed written exam with score of 901/1000). Estimated Lab Exam Date March 2014		CISSP: Certified Information System Security Professional

VoIP / WAN / LAN Network & Security Engineer

TOP SKILLS / COMPETENCIES

4+ Years as VoIP Network Engineer	10+ Years as IP Network Engineer
Wide Range of successful VoIP Services and Applications installation and maintenance	Analytical skills to examine network provide optimal solutions
Creative problem solver, High degree of initiative	Help Desk/Technical Support
Cloud Computing: Deployment Infrastructure & Platforms	Managerial & Network Security
Mobile Applications and Device Management	Public Speaking
IT Network Project Management	Cisco Unified Communication: Data, Voice (VoIP PBX), Video, Voice Mail
Education and Training of other engineers	Virtualization VMware experience

EMPLOYMENT HISTORY

Chief Technology Officer, Abaco Consulting

Jan 2010 – Present

 

VoIP Engineer:

·         Implement and operate gateways, gatekeepers, Cisco Unified Border Element, Cisco Unified Communications Manager Express and QoS in a voice network architecture.

·         Implement a Cisco Unified Communications Manager solution in a single and multisite environment, call routing and signaling, applying a dial plan for a multisite environment, configuring survivability for remote sites during WAN failure, and implementing solutions to reduce bandwidth requirements in the IP WAN.

·         Integrate the new Unified Communications Applications, which are part of the new version Cisco Voice software: Presence, Jabber, WebEx, Unity Connection, Call Control Discovery, SIP Precondition, Extension Mobility Cross Cluster as well as dial plan troubleshooting including globalized call routing.

 

Network Engineer:

·         Plan, implement, verify and troubleshoot local and wide-area enterprise (routers and switches) networks and work collaboratively with specialists on advanced security, voice, wireless and video solutions in either a hard or Virtual (VMware) Environment

·         Protocols (EIGRP, OSPF, eBGP ) implement, verify, route, and VISIO document

·         Plan and perform regular maintenance on complex enterprise routed and switched networks

·         Use technology-based practices and a systematic ITIL-compliant approach to perform network troubleshooting.

 

Security / CISSP Engineer:

·         Plan, Specify, Install, Monitor, and maintained: Access Control, Telecommunications and Network Security, Information Security Governance and Risk Management, Cryptography & VPNs, Operations Security, Business Continuity and Disaster Recovery Planning, Legal, Regulations, Investigations and Compliance, Physical (Environmental) Security

·         Securing routers and switches and their associated networks

·         Installation, troubleshooting and monitoring of Firewalls, IPS, IDS and others to maintain integrity, confidentiality and availability of data and devices

 

Wireless Engineer:

·         Installing, configuring, operating, and troubleshooting small to medium-size WLANs.

·         Site survey design of data or VoWLAN applications, common RF interference sources such as devices, building material, AP location, and basic RF site survey design related to channel reuse, signal strength, and cell overlap

·         Framework of wireless security and security components (authentication, encryption, MFP, IPS), Configure controllers and access points (APs) and remote sensors for M2M comm

 

Project Management:

·         Acted as client representative and accomplished stated project objectives by creating clear and attainable project objectives, building the project requirements, and managing the constraints

·         Covered the entire project life cycle, from initiation and planning through execution, acceptance, support and closure

·         leading and directing project teams and subcontractors

 

Pre-sales Engineer/ Trainer / Instructor :

·         Tutored, Prepared and gave Lectures / demonstrations on Networking, VoIP, CISSP, Firewall, VMware, security, security devices

 

 

East Coast Manager, Earl Scheib Body Shops

2007 - 2009

·         Specified, implemented and trained employees on new IT technology which improved profits by 28.7%

·         Created New Teams in the most underperforming shop in region

·         Every shop when finished was in the top 5 in the Nation

 

Loan Officer, Advocate Mortgage Group

2003 - 2006

·         Deployed IT solutions to reduce Loan closing times

·         Performed my own marketing campaigns via custom built IT program

·         Won seven awards for most loans closed per month

 

Manager, Second Chance a 501(c)(3) Non-Profit

2002 - 2003

·         Established company internal IT and external web services

·         Assisted in getting non-profit, start-up, to become profitable

·         Organization did +$1,000,000 in sales their first year

 

IT Manager, Zed-X Ltd.

1996- 2001

·         Setup satellite communications

·         Built custom Long range Wireless Solutions

·         Managed Trading room computer systems

 

EDUCATION

University of Baltimore, Baltimore, MD - 1994, B.S. Business Administration / Marketing   Capital College,    Laurel, MD  2013 - present Masters Informational Assurance / MBA

Howard Community College 2010- 2013 IT – Cisco Academy Network Administration & Engineering   Caldwell Community College and Technical Institute - Hudson, NC    2013 VMware – VCP class

 

AWARDS

Phi Theta Kappa – Honors Society

SOFTWARE

Voice	Security	OS / Tools
Cisco Unified Communications Manager	Cisco Security Manager	Windows Server, Windows XP, Windows 7
Cisco Unified Contact Center Express	Cisco Device Manager	MAC OS X
Cisco Unified Presence Clients (CUPC)	Cisco IOS IPS using CCP	Red Hat Linux
Cisco Unified Presence (CUPS)	NMAP	VMware
Cisco Unity Connection v7	BackTrack5	Inssider
Cisco Unity Express (CUE)	Metasploit	SolarWinds
Manager (CUCM 8.02)	Nessus	Wireshark
Unified Messaging	UC Security	Application Protocols and Network Management

PROTOCOLS PROFICIENCY             

Infrastructure Protocols	Telephony Protocols	Cisco IOS IP Telephony
Session Initiation Protocol (SIP), H.323, H.460, H.264	Quality of Service (QoS)	IP/PBX Trunking
TCP/IP Internet working	VLANs – Voice and Data	Dial-plans
EIGRP	OSPF	RIP
BGP	MPLS	Spanning Tree
Rapid Spanning Tree	ATM	RTP
SIP	H.323	LWAPP
RADIUS	TACACS+	Ethernet
Tail End Hop-Off (TEHO)	ISCSI	802.11a, b, g, n
ISDN	SNMP	ACL-Access Control List
DHCP	Network Time Protocol (NTP)	Calling Search Spaces (CSS) and Partitions
Frame Relay	Media Gateway Control Protocol (MGCP)	Skinny Client Control Protocol (SCCP)
Digital Signal Processors (DSPs)	Route Groups / Lists	VoIP Gateways
Implement security on Cisco routers	Implement AAA (authentication, authorization, and accounting)	Standard, extended, and named IP IOS access control lists (ACLs)
Intrusion Prevention System (IPS)	Intrusion Detection System (IDS)	VPN technologies

HARDWARE

Cisco Routers: 800, 1841, 2811, 2821, 3825, 3845	Cisco Switches: 2950, 2960, 3560, 3750	Cisco Phones: 7960, 7962, 7940, 7941, Cisco soft-phones
Network Area Storage (NAS) (SAN)	Cisco 2950 switch	Scanner: Fujitsu, HP
SMART Remote Building Management systems	T1 modules	PBX
Blade Servers, Cisco MCS-7845, B440	POS Terminals	Cisco Pix ASA firewalls